Connect your Shopify store to DEL44

Before you start

You will need:

• To be the owner of the Shopify store, or a staff member with Shopify’s App development permission.
• Your store’s Shopify address. It always ends in .myshopify.com (for example your-store.myshopify.com), even if customers use your own web address.
• A DEL44 login that can manage settings.

It takes about 10 minutes. You don’t need a developer.

1. Create an app in Shopify

Start from the admin of the store you want to connect. This keeps the app and the store in the same Shopify organisation, which DEL44 needs.

1. Log in to your Shopify admin and go to Settings > Apps.
2. Click Develop apps, then Build apps in Dev Dashboard. Shopify’s Dev Dashboard opens.
3. Click Create app.
4. Under Start from Dev Dashboard, type a name you’ll recognise, such as DEL44, then click Create.

2. Choose what DEL44 can see, then release

Shopify now asks you to create a version of your app.

1. In the URLs section, for the app URL use https://shopify.dev/apps/default-app-home. DEL44 doesn’t run inside your Shopify admin, so this default is fine.
2. For Webhooks API version, pick the newest version.
3. In the Access section, add these four scopes exactly as written:
   • read_orders – lets DEL44 read your open, unfulfilled orders and their items.
   • read_customers – lets DEL44 see the customer’s name, delivery address, phone and email on each order.
   • read_merchant_managed_fulfillment_orders – lets DEL44 see what still needs sending from your own locations.
   • write_merchant_managed_fulfillment_orders – lets DEL44 mark orders as fulfilled in Shopify, with tracking details.
4. Click Release. If Shopify asks for a version name, you can type something like DEL44 setup, then click Release again.

You don’t need any other scopes. DEL44 only reads orders and marks them fulfilled. It doesn’t change products, prices or stock.

3. Install the app on your store

1. In the Dev Dashboard, open the app you just made.
2. In the Installs section, click Install app.
3. If you have more than one store, choose the store you want to connect.
4. Shopify shows what the app can access. Check it, then click Install.

4. Copy your Client ID and Client secret

1. In the Dev Dashboard, open your app.
2. Go to Settings.
3. In the Credentials section, copy the Client ID and the Client secret.

Keep your Client secret private. It works like a password for your store’s orders and customer details. Only paste it into DEL44. Never email it, send it in chat, or share it with anyone, including DEL44 support. If you think someone else has seen it, rotate it in the Dev Dashboard (Settings > Credentials) and add the new secret to DEL44.

5. Add your store to DEL44

1. Log in to DEL44 and go to Settings > Channels.
2. Click Connect Shopify (or Add Channel).
3. Fill in:
   • Shop domain – your your-store.myshopify.com address.
   • Display name – any name, such as your shop name. This is how the store appears in DEL44.
   • Client ID and Client secret – the two values you copied in step 4.
4. Click Save and connect. Your store appears under Shopify on the Channels page.

6. Test the connection

1. Next to your store on the Channels page, click Test. You should see “Connection successful”.
2. Click Sync now. DEL44 shows how many orders it synced.
3. Open Orders in DEL44 and check that a recent order shows the customer’s name, address and phone number.

After that, DEL44 checks Shopify for new orders automatically every few minutes. It imports open orders that haven’t been fulfilled yet. Shopify normally only shares orders from the last 60 days.

7. Mark orders fulfilled in Shopify (optional)

DEL44 can mark an order as fulfilled in Shopify, with tracking details, once it has been sent. This is off until you turn it on.

1. In DEL44, go to Settings > Store credentials and choose your Shopify store.
2. Under Fulfilment sync, tick Push completed DEL44 deliveries to Shopify, then click Save fulfilment settings.
3. In Settings > Fulfilment Folders, edit the folder you move orders into when they’re sent (usually Sent). Turn on Shopify: automatically sync when an order enters this folder, set the action to Mark as fulfilled, and save.

Troubleshooting

“Invalid credentials” or “Shopify authentication failed” when you test

• Check the shop domain ends in .myshopify.com and belongs to the store where you installed the app.
• Copy the Client ID and Client secret again from the Dev Dashboard (Settings > Credentials). Make sure there are no spaces before or after them.
• Check the app is installed on this store (step 3).
• If you rotated the secret in Shopify, the old one stops working. In DEL44, delete the Shopify channel and add it again with the new secret. Orders already in DEL44 stay there.
• The app must belong to the same Shopify organisation as the store. If it doesn’t, Shopify refuses the connection. Create the app again, starting from that store’s admin (Settings > Apps > Develop apps).

Orders come in without customer names or addresses

• The read_customers scope is probably missing, or the change hasn’t been approved on your store yet.
• In the Dev Dashboard, create a new version of your app with all four scopes from step 2 and click Release. Shopify doesn’t apply new scopes by itself: you need to approve them for your store. You can do this by clicking Install app again from the app in the Dev Dashboard.
• Back in DEL44, click Sync now. Open orders are refreshed on the next sync.

Orders aren’t being marked as fulfilled in Shopify

• Check both settings in step 7 are turned on and saved.
• Check your app has the read_merchant_managed_fulfillment_orders and write_merchant_managed_fulfillment_orders scopes, and that the latest version is approved on your store.
• DEL44 can only fulfil items sent from your own locations. Items assigned to another fulfilment app or service in Shopify can’t be marked by DEL44.
• If the order was already fulfilled or cancelled in Shopify, there’s nothing left for DEL44 to update.
• If it still doesn’t work, contact us. Fulfilment updates may need switching on for your DEL44 account.

Need help?

Email support@del44.com with your DEL44 organisation name, your .myshopify.com address and what you see on screen. Please don’t send your Client secret.